from petefreitag.com
While working today I had to write an error message that a user would see if their session had timed out. I was tempted to write something like:
Sorry your session has expired please login again.
But I quickly realized that the average user has no idea what a session is referring to, and why it has expired. In some cases the user may think that their account has expired. Users may also not understand what you mean by a timeout – that’s where you send the bad kids?Us web developers often throw technical jargon into our web applications without much thought. I’ve done it, and I’ve seen lots of messages that only a web developer would understand out there.
Lets try to be better about this, ok?
He’s right about that, I never really thought about that aspect of usability when writing error messages in my apps. I promise to amend 🙂